Privacy Policy

Last updated: January 2025

PackMyRide ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Phone number (for communication with other users)
  • Profile photo (optional)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card details on our servers. Stripe may collect payment card information directly. See Stripe's Privacy Policy for details.

Location Data

We collect approximate location information (suburb/area) for listings to show renters bags available nearby. We do not track your precise location without consent.

Usage Data

We automatically collect information about how you use our platform, including pages visited, features used, and interactions with listings.

2. How We Use Your Information

We use your information to:

  • Provide and improve our marketplace service
  • Process bookings and payments
  • Enable communication between Hosts and Renters
  • Send booking confirmations and important updates
  • Respond to support requests
  • Prevent fraud and ensure platform security
  • Analyze usage patterns to improve our service

3. Third-Party Services

We share data with the following third-party services:

  • Stripe — Payment processing and payout management
  • Clerk — Authentication and identity management
  • Convex — Database and backend infrastructure
  • Vercel — Website hosting and analytics
  • PostHog — Product analytics (anonymized)

These services have their own privacy policies governing data handling.

4. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can manage cookie preferences in your browser settings.

Types of cookies we use:

  • Essential cookies — Required for login and core functionality
  • Analytics cookies — Help us understand usage patterns

5. Data Retention

We retain your personal information as long as your account is active. After account deletion, we may retain certain data for up to 7 years for legal and compliance purposes (e.g., transaction records required for tax purposes in Australia).

6. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications

To exercise these rights, contact us at hello@packmyride.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security reviews.

8. Children's Privacy

PackMyRide is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

Contact

For privacy inquiries, contact us at hello@packmyride.com.

PackMyRide operates in Brisbane, Queensland, Australia.